Careers

Athletic Propulsion Labs® (APL), is globally recognized as a world leader in Men’s and Women’s athletic footwear and apparel. Rooted in technology and innovation, APL has been at the forefront of performance footwear since the introduction of the Concept 1 basketball shoe featuring our groundbreaking Load N’ Launch® technology, designed to instantly increase vertical leap. As a result, the Concept 1 became the first shoe banned by the NBA for performance reasons by “providing an undue competitive advantage” to the wearer.

Beginning in June 2014 the company pioneered the “luxury performance segment” of the athletic footwear market in connection with the launch of its running and training shoe collections for men and women. The combination of APL’s world-class patented technologies and its unique, innovative design vision has enabled APL to be carried in over 300 of the finest luxury retailers in the world including Nordstrom, Bloomingdale’s, ShopBop, East Dane, Net-A-Porter, Mr. Porter, Harvey Nichols, Lane Crawford, and Level Shoe.

Most recently, APL debuted the TechLoom Wave running shoe and TechLoom Tracer training shoe, Concept X and SUPERFUTURE basketball shoes, the APL Lusso Slide and opened our retail flagship store at The Grove to rave reviews.

READY TO JOIN THE APL TEAM?

We believe in innovation, creativity, and diversity. If you are interested in joining the Athletic Propulsion Labs™ team, we accept resume submissions online and list open positions. To apply for a rewarding career, please send your resume and cover letter for consideration to [email protected].

Positions

SALES / CUSTOMER SERVICE ASSOCIATE - SILVERDALE

APL is looking for a Store Sales / Customer Service Associate for our flagship store at 13289 Silverhill Pl NW, Silverdale, WA 98383. The ideal candidate will create a store environment in which customers have an exceptional and memorable experience, fellow employees are motivated to do their best and the business thrives. The Store Sales / Customer Service Associate will graciously welcome, engage, educate, and assist our guests by curating a positive brand experience for everyone. The Store Sales / Customer Associate must consistently demonstrate effective communication skills with guests and co-workers creating a welcoming APL store experience and productive team work environment. The position is multifaceted and calls for attentiveness with the ability to identify and act on opportunities to increase guest satisfaction.

To be successful in this role you will:

Provide exceptional customer service
Create and maintain lasting customer connections through clientele services
Seamlessly integrate and support our omnichannel business in-store
Consistently meet sales and profitability targets
Educate customers on APL’s mission and technology
Maintain outstanding visual merchandising standards at all times

What you will bring to this role:

Passion for the customer and employee experience
Knowledge of the APL product
Driven to identify business opportunities and implement solutions
Excellent communication, organizational, and problem-solving skills
Ability to multi-task effectively in a fast-paced environment
Effective cross-functional communication and collaboration
Commitment, passion for and strong understanding of the APL brand

Qualifications & Experience:

3+ years of experience in a customer-centric retail environment
Luxury and/or performance industry experience preferred
College degree preferred
Strong selling and communication skills
Ability to analyze reporting, identify business trends and react quickly to the needs of the business
Availability and flexibility to workdays, nights, weekends and holidays as needed to support the business

Specific Areas of Focus
Operations

An understanding of inventory accuracy and controls in store
Provide real time, in addition to monthly and weekly feedback on technology functions, operations and experience to the store GM
Uphold seamless store operational procedures
Maintain sales floor and back of house cleanliness at all times, including but not necessarily limited to sweeping, cleaning mirrors and glass, and removing trash and recyclables as needed
Effectively communicate product, process or supply needs or opportunities that would enhance or elevate the guest experience.
Assist in any area of the store when necessary.

Create an exceptional store experience by ensuring all guests are made to feel welcome and listened to throughout their store visit or remotely by:

Greeting them authentically and in a timely manner
Engage in conversation educating guests on the brand, store, current product and service level we offer to build report
Fulfill product and/or service requests quickly and graciously, asking appropriate questions and actively listening to make informed product or gift purchase suggestions throughout their visit
Exhaust all available resources to fulfill the guest’s requests, i.e. Send shoes from online, Special Orders, courier services, etc.
Maintain availability and attentiveness ensuring quick and efficient response to guest inquiries and requests.
Ensure seamless sales transacting
Provide excellent customer service remotely via the APL website and customer chat functions

Merchandising & Visual

Understanding of and implementation of merchandising presentation strategy in alignment with brand and concept standards
Ensure the selling floor reflects the brand and concept standards at all times
Provide real time and weekly feedback on product and sales performance to the store GM

General

Ensure execution and compliance with all company policies & procedures.

Job Types: Full-time, Part-time

COVID-19 considerations: Our team has implemented and put in place new standards following all CDC government guidelines. We also offer full-time and part-time remote customer care team opportunities after in-store training.